The Staff

Meet Our staff

Known throughout the area for our award-winning service and attention to detail, our experienced staff is here to make your visit fun, memorable, and stress free. We take great pride in sharing our love and appreciation of Charleston's history, architecture, ambiance, and culture. We want you to leave loving Charleston as much as we do.

Erin Mellen

President & CEO
Commander in Chief

  • Matriarch of Charleston's group tourism industry
  • One of Charleston's first licensed tour guides
  • Devoted mother of two and grandmother of four
  • Loves singing in the choir and Sunday supper with the family
  • Hiking and picking blueberries in the mountains of North Carolina

James Mellen

Vice President & COO
The Man with the Plan

  • Logistics is his middle name or at least it should have been
  • Is commonly told by staff that his OCD is kicking in
  • Always has a cup of coffee in his hand
  • Best part of the day is with his wife and daughter
  • Enjoys cooking, playing guitar, and doing anything outdoors

Stephanie King Zapiecki

Group Sales Coordinator
Big Picture Thinker

  • Teambuilding Guru & Adventure Coordinator
  • Event Planning Extraordinaire
  • Mother of one baby boy and four furballs
  • Works best outside in the sunshine
  • Lover of elephants and anything with fur

Jennifer Lietzke

Group Sales Coordinator
Organizational Mastermind

  • Keeps all of our groups on schedule
  • Makes sure our team is in line and on time
  • Cycling Enthusiast
  • Loves a good Vanilla Latte
  • Aspiring Chef

Pam McCall

Office Manager
CCGS Gatekeeper

  • Professional Call Screener
  • Keeps the team well fed and caffeinated
  • Piano Instructor
  • Disco Queen LOVES Earth, Wind & Fire
  • Weekly Family Get-togethers are mandatory

Lorraine Jeter

Tour & Program Development
Director of Creativity

  • In-house Yoga Instructor & Spiritual Adviser
  • Likes to think outside of the box
  • Former Personal Trainer
  • Devoted Wife and Mother of three
  • Loves a good glass of wine
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